Refund Policy

SNITCH charges for work, not for outcomes. The moment you pay, we begin intake: reviewing your submission, identifying the applicable ordinance, confirming the jurisdiction, and preparing the complaint. That work has value whether or not the agency ultimately acts. For that reason, our fees are largely non-refundable, and our default remedy is a service credit rather than a cash refund. Please read this policy before ordering.

Note: Placing an order does not guarantee an agency will accept or act on a complaint. The service we provide is the preparation and filing of the complaint, not any particular result.

Quick Reference

Scenario	Outcome	Refundable?
Failed filing due to our error	Free resubmission, or service credit	Credit
Rejected due to our procedural error	Free resubmission	Credit
Duplicate / accidental payment	Full refund within 5 business days	Yes
Jurisdiction won't accept an agent filing	Refund of fee less a non-refundable intake charge	Partial
Delayed beyond stated timeframe (our fault)	Service credit	Credit
Force majeure	Service credit	Credit
Successful filing	No refund, service fulfilled	No
Agency dismisses or ignores the complaint	No refund	No
Client provided incorrect information	No refund; one paid resubmission	No
Client changes mind after payment	No refund (intake has begun)	No
Submission connected to a private dispute	No refund; intake already performed	No
Abusive, frivolous, or fraudulent submission	No refund; service terminated	No

1. Intake Is Non-Refundable

Intake begins immediately upon payment. It is not a queue you wait in; it is the work you paid for. As soon as your order is placed, we begin reviewing your submission, identifying the relevant code provision, confirming the jurisdiction, and preparing the filing. Because this work is performed at once, fees become non-refundable the moment you pay. There is no cooling-off window after payment.

If you are not certain you want to proceed, do not complete payment. Once you have paid, intake has started and the fee is earned.

2. The Fee Buys the Filing, Not the Result

SNITCH prepares and files your complaint. We do not control, and cannot promise, how a government agency responds. If an agency dismisses, deprioritizes, delays, or takes no action on a filed complaint, the service has still been fully performed and no refund is due. The service is the filing, not the outcome.

3. The Only Cash Refunds We Issue

We issue a full cash refund in exactly two situations:

• Duplicate or accidental payment. If you are charged twice for the same order, we refund the duplicate in full within 5 business days of confirmation. Email go@joesnitch.com with your order number.
• A jurisdiction that won't accept an agent filing. We confirm a jurisdiction accepts agent-filed complaints before we file. If that confirmation fails after you've paid, we refund your fee less a non-refundable intake charge reflecting the review and verification work already done. We do not keep your full fee for a complaint we cannot file, and we do not refund the work we performed getting there.

Every other remedy under this policy is a service credit, not a cash refund.

4. When We Issue a Service Credit

Where the fault is ours, we make it right with work, not money back:

• Failed or rejected filing due to our error. If we fail to file, or an agency rejects a complaint because of a procedural mistake we made (wrong form, missing attachment), we will re-do the filing at no additional charge. If you prefer not to resubmit, we will issue a service credit toward a future filing.
• Delay past our stated timeframe due to our fault. Service credit reflecting the delay.
• Force majeure. If a system outage or comparable disruption interrupts service, we issue a service credit reflecting work not yet performed. We will notify affected clients within 3 business days.

Service credits apply to future SNITCH filings and do not expire for 12 months.

5. No Refund

The following do not entitle you to a refund of any kind. Each reflects work already performed or conduct outside the scope of this service.

5.1 Successful Filing

Once a complaint has been prepared and filed, the service is fulfilled. No refund, regardless of the agency's response.

5.2 Agency Inaction

We do not control agency decisions. Dismissal, deprioritization, or inaction on a filed complaint is not grounds for a refund.

5.3 Incorrect Information You Provided

If a complaint is rejected because you supplied incorrect, incomplete, or misleading information, no refund is due, because the rejection results from your submission, not our work. A corrected resubmission requires a new purchase. We are not responsible for verifying the underlying facts you provide.

5.4 Change of Mind After Payment

Intake begins on payment. If you decide not to proceed after paying, the intake work has already been performed and no refund is due. To avoid this, do not pay until you are ready to file.

5.5 Private Disputes

Submissions primarily connected to a private dispute (between property owners, tenants, landlords, family members, or business competitors, or matters in active litigation) fall outside the scope of this service. If our intake review determines this, we may decline to file. Because intake review and research have already been performed, the fee is non-refundable. SNITCH is not a forum for private disputes, and this policy is not a way to test one at our expense.

5.6 Abuse of Service

Any submission determined to be fraudulent, frivolous, or malicious voids all refund and credit eligibility and may result in account termination. Knowingly filing a false complaint is illegal in Florida, and that responsibility rests with you.

• Fraudulent: knowingly false property information, fabricated violations, or misrepresented ownership.
• Frivolous: complaints with no reasonable basis for a code violation.
• Malicious: submissions intended to harass a property owner, tenant, landlord, or competitor.

6. How to Request a Refund or Credit

1. Contact us at go@joesnitch.com within 10 business days of the issue.
2. Provide your order number, a description of the issue, and supporting documentation.
3. Review. We respond within 5 to 10 business days.
4. Resolution. Approved cash refunds return to your original payment method; credits are applied to your account.

Appeals

If a request is denied, you may submit a written appeal within 10 business days. A supervisor reviews appeals and resolves them within 10 business days. Our decision on appeal is final.

Chargebacks

Contact us before initiating a chargeback. By placing an order you acknowledge this policy, including that intake fees are earned on payment and that successful filings and agency inaction are non-refundable. We document every intake and will provide that documentation in response to a dispute. Filing a chargeback that contradicts this policy may result in permanent loss of access to the service.

7. Policy Updates

SNITCH may update this policy at any time. For material changes we will provide at least 14 days' notice via our website and/or email before the change takes effect. Where an update is required for legal or operational reasons, it may take effect sooner. The current version and revision date are always posted here.

Last revised: May 2026