Introduction

This Privacy Policy explains how SNITCH collects, uses, shares, and safeguards your information when you use our service. It applies to all users of our website and service and is governed by Florida law.

SNITCH is a Florida service. We do not direct our service to residents of California, the European Union, or other jurisdictions with separate data-protection regimes, and this policy is not written to those frameworks.

By using our service, you agree to the practices described here. If you do not agree, please do not use our service.

Information We Collect

• Personal information: name, email address, mailing address, phone number, and payment details when you place an order.
• Complaint details: the property address, photographs, and description of the condition you ask us to report.
• Usage data: IP address, browser type, pages visited, referral URLs, and session duration.
• Cookies and analytics data: see the Cookies section below.
• Information from government agencies: if you request records or filings, an agency may return data to us in connection with your request.

How We Use Your Information

• Preparing and filing complaints with the relevant code enforcement agency.
• Customer support: answering questions, tracking complaints, and providing status updates.
• Service improvement: analyzing site usage to improve how the service works.
• Legal compliance and abuse prevention: meeting legal obligations and guarding against fraudulent or malicious submissions.
• Marketing, only if you opt in: you can unsubscribe at any time.

We do not sell or rent your personal data, and we do not share it for advertising purposes.

How We Handle Your Identity When We File

This is the part of our privacy practice that matters most, so we state it plainly.

Florida's SB 60 (2021) ended anonymous code complaints, and a complainant's name and address are public record under Chapter 119. When SNITCH files for you, we file as the complainant of record under our own name and do not name you to the agency. Because your name is not in the complaint, a public-records request to the agency returns our information, not yours.

What this does and does not do:

• It does keep your name out of the public complaint record an agency would disclose on request.
• It does not make our own internal records anonymous. We know who you are, and a lawful subpoena or court order could compel us to disclose that. Filing through us reduces your public exposure; it does not place you beyond legal process.
• It cannot guarantee no one infers the source of a complaint. A property owner who receives a single, specific complaint can sometimes guess where it came from regardless of whose name is on the filing.

How We Share Your Information

• With government agencies: we submit the complaint under our name. We do not include your identity in the filing.
• With service providers: third parties that process payments, run analytics, or host the website, under their own terms.
• For legal reasons: where required by law, subpoena, or court order, or to protect our legal rights.
• At your request: if you order an add-on such as a public-records request.

Data Retention & Security

• We retain complaint records for five (5) years unless a longer period is required by law.
• Payments are processed by third-party processors. We do not store credit card numbers.
• We use industry-standard measures to protect personal data from unauthorized access.

You may request deletion of your personal information. Note two limits: a complaint already filed with an agency becomes that agency's record and cannot be recalled by us, and we may retain what we need to meet legal obligations or defend against disputes.

Your Rights & Choices

• Access and correction: request a copy of the personal data we hold about you, or ask us to correct it.
• Deletion: request deletion, subject to the limits above.
• Opt out: unsubscribe from marketing email and decline non-essential cookies.
• Disclosure information: ask whether we have disclosed your data to a third party.

To exercise any of these, email go@joesnitch.com.

Cookies & Tracking

We use cookies for essential site functionality, for analytics (such as Google Analytics) to improve the service, and for marketing only if you opt in. Non-essential cookies are off until you accept them. You can manage cookies through your browser settings at any time.

Third-Party Links & Services

• Our site links to third-party sites such as government agencies and payment processors.
• We are not responsible for their privacy practices.
• Payments made through a third-party processor are governed by that processor's privacy policy.

Disclosure & Legal Process

• We file complaints under our own name and do not name you to the agency, so the public complaint record does not contain your identity.
• We comply with lawful disclosure requirements. A subpoena or court order can compel us to disclose information we hold, including your identity, and we cannot promise otherwise.
• Where the law permits, we will notify you if we receive a legal request to disclose your information, so you have the chance to respond.

Changes to This Policy

We may update this policy as needed. Updates are posted here with a revision date, and we email you if a change materially affects your rights. Please review this page periodically.

Last revised: May 2026