Introduction

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services. This policy applies to all users of our website and services, in compliance with applicable privacy laws, including Florida state privacy laws, the California Consumer Privacy Act (CCPA), and, where applicable, the General Data Protection Regulation (GDPR).

By using our services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use our services.

Information We Collect

We collect the following types of data:

• Personal Information: Name, email address, mailing address, phone number, and payment details when you use our service.
• Complaint Details: Information related to code compliance violations you report through our platform.
• Usage Data: IP address, browser type, pages visited, referral URLs, and session duration.
• Metadata & Tracking Data: We use cookies and analytics tools to track user interactions and improve service performance.
• Third-Party Information: If you request records or filings from government agencies, they may provide additional data.

How We Use Your Information

We use your information for the following purposes:

• Processing and Submitting Complaints: Ensuring compliance with local code enforcement agencies.
• Customer Support: Assisting you with inquiries, complaint tracking, and status updates.
• Service Improvement: Analyzing website and user behavior to enhance functionality.
• Legal Compliance: Meeting regulatory requirements and protecting against fraudulent or malicious complaints.
• Marketing (Optional): Sending promotional materials if you opt-in (you can unsubscribe anytime).

We do not sell or rent personal data to third parties.

How We Share Your Information

We only share your information when necessary:

• With Government Agencies: To submit code violation complaints as required by law.
• With Service Providers: Secure third-party processors handle payments, analytics, and website hosting.
• For Legal Reasons: If required by law, court order, or to protect our legal rights.
• Upon Client Request: If you opt for add-on services such as public records requests.

We do not share user data for advertising purposes.

Data Retention & Security

• We retain complaint submission records for five (5) years unless a longer retention period is required by law.
• Payment information is processed securely via third-party payment processors (we do not store credit card details).
• We implement industry-standard security measures to protect personal data from unauthorized access.

You may request the deletion of your personal information, but complaint records filed with government agencies cannot be removed once submitted.

User Rights & Choices

You have the following rights:

• Access & Correction: Request copies of the personal data we hold about you.
• Deletion: Request deletion of your data, except where retention is required by law.
• Opt-Out: Choose to opt out of marketing emails and tracking cookies.
• Disclosure Requests: Receive information about any third-party disclosures of your data.

To exercise your rights, email us at go@joesnitch.com

Cookies & Tracking Technologies

We use cookies and similar tracking technologies for:

• Essential site functionality.
• Analytics (e.g., Google Analytics) to improve user experience.
• Marketing (only if you opt in).

You can manage your cookie preferences via your browser settings.

Third-Party Links & Services

• Our website may contain links to third-party sites (e.g., government agencies, payment processors).
• We are not responsible for the privacy policies or practices of these third parties.
• Transactions conducted through third-party payment processors are subject to their privacy policies.

Policy on Retaliation & Disclosure

• We respect all lawful requests for disclosure. If a government agency requires us to disclose your identity in connection with a complaint, we will comply as legally required.
• We take steps to minimize retaliation risks, including filing complaints under our company’s name while clearly indicating that we are submitting on behalf of a client.
• Disclosure Notifications: If legally permitted, we will notify you when a disclosure request has been made.

Changes to This Privacy Policy

We may update this policy as needed. Changes will be:

• Posted on our website with the latest revision date.
• Communicated via email if they materially affect your rights.

We encourage you to review this page periodically.